The 32nd Annual American Music Awards were presented on November 14, 2004.
| POP/ROCK | | Favorite Male Artist | Usher | | Favorite Female Artist | Sheryl Crow | | Favorite Band, Duo, or Group | OutKast | | Favorite Album | Confessions, Usher | |
| SOUL/RHYTHM & BLUES | | Favorite Male Artist | Usher | | Favorite Female Artist | Alicia Keys | | Favorite Album | Confessions, Usher | |
| COUNTRY | | Favorite Male Artist | Toby Keith | | Favorite Female Artist | Reba McEntire | | Favorite Band, Duo, or Group | Brooks & Dunn | | Favorite Album | Shock'n Y'All, Toby Keith | |
| RAP/HIP-HOP | | Favorite Male Artist | Jay-Z | | Favorite Band, Duo, or Group | OutKast | | Favorite Album | Speakerboxxx/The Love Below, OutKast | |
| ALTERNATIVE | | Favorite Artist | Linkin Park | |
| ADULT CONTEMPORARY | | Favorite Artist | Sheryl Crow | |
| LATIN MUSIC | | Favorite Artist | Marc Anthony | |
| CONTEMPORARY INSPIRATIONAL | |
| BREAKTHROUGH FAVORITE NEW ARTIST | |
| AWARD OF MERIT | |
| T-MOBILE TEXT-IN AWARD | |
